SHIPPING & RETURNS
SHIPPING POLICY
At Cozy House, we want your shopping experience to be simple, transparent and enjoyable ,from the moment you place your order to the moment it arrives at your door.
Once your order has been placed, we carefully prepare it for dispatch.
Orders are usually processed within [1–3 business days].
Once your order has been dispatched, you will receive a confirmation email with your tracking information, where available.
Please note that delivery times are estimates and may vary depending on the destination, courier service and circumstances outside our control.
We will always do our best to ensure your order reaches you as quickly as possible.
Any applicable delivery costs will always be clearly displayed at checkout before you complete your purchase.
RETURN & EXCHANGE POLICY
If your order has not arrived within the estimated delivery timeframe, please
contact us at:
Please include your order number so we can investigate the
delivery with the relevant carrier.
Incorrect Delivery Information:
Please make sure your delivery address is correct before completing your order.
If you notice an error in your address after placing your order, contact us as soon as possible. While we cannot guarantee that changes can be made after an order has been processed, we will always do our best to help.
Thank you for choosing Cozy House.
Thoughtfully chosen. Beautifully lived.